Refund Policy

Refund Policy VirginFitnessHub

At VirginFitnessHub, customer satisfaction is important to us. Please read this Refund Policy carefully before making a purchase.

1. Returns Eligibility

Because we operate on a dropshipping model, returns are subject to supplier policies.

You may request a return or refund if:

  • The item arrives damaged or defective

  • You received the wrong item

  • The item was not delivered within a reasonable timeframe

To be eligible for a return:

  • The request must be made within 14 days of delivery

  • The item must be unused, in its original condition and packaging (if applicable)

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse or normal wear

  • Items returned without prior approval

  • Gift cards or digital products

  • Hygiene-related items (where applicable)

3. How to Request a Refund or Return

To start a return or refund request, please contact us at:

Include:

  • Your order number

  • A brief explanation of the issue

  • Clear photos or videos (for damaged, defective, or incorrect items)

4. Refunds

  • Once your request is reviewed and approved, we will process your refund.

  • Refunds are issued to the original payment method.

  • Processing time: 5–10 business days after approval.

  • Shipping costs are non-refundable, unless the error was on our side.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Return shipping addresses may vary depending on the supplier.

  • We will provide return instructions once the request is approved.

6. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or payment provider again

  2. Contact your card issuer (processing times vary)

  3. If the issue persists, contact us at [your support email]

7. Order Cancellations

  • Orders can only be canceled within 12 hours of purchase.

  • Once an order has been processed or shipped, it cannot be canceled.

8. Delayed or Lost Orders

  • If an order is delayed beyond the estimated delivery timeframe, please contact us.

  • In cases where an order is confirmed lost, a replacement or refund will be offered.

9. Customs & Import Fees

VirginFitnessHub is not responsible for customs duties, taxes, or import fees. These are non-refundable.

10. Policy Changes

We reserve the right to update this Refund Policy at any time. Changes will take effect immediately upon posting.