1. What payment methods do you accept?

We accept major credit and debit cards plus secure checkout options such as Shop Pay, Apple Pay, and Google Pay where available.

2. How long does shipping take?

Orders typically process in 1–3 business days and, for the United States, typically arrive in 5–15 business days, depending on your location. You'll receive tracking once your order ships.

3. Do you offer free shipping?

Yes — every order ships free in the United States.

4. Is there a first-order discount?

Use code WELCOME10 at checkout for 10% off your first order.

5. What is your return policy?

Returns are accepted within 14 days of delivery for unused items in original condition. Contact us before sending anything back so we can help.

6. How can I change or cancel my order?

Message us as soon as possible with your order number. Once an order is processed or shipped, changes may no longer be possible.

7. What if my item arrives damaged or defective?

Contact us right away with photos and your order number. We'll arrange a replacement or refund according to our policy.

8. Do you ship internationally?

Yes — we ship to many countries. Times and fees vary by destination and are shown at checkout.

9. How do I find my smart ring size?

See our ring size guidance on the product page. When in doubt, measure carefully before ordering or contact support for help.

10. How do I contact support?

Use our Contact page. We typically respond within 24–48 hours. Include your order number for the fastest help.

Wellness devices are not medical devices unless explicitly stated. Always follow product instructions and consult a professional for medical concerns.

Still need help? Email info@virginfitnesshub.com.