Return & Refund Policy

VirginFitnessHub

At VirginFitnessHub, we are committed to providing quality fitness products and a positive shopping experience. Customer satisfaction is important to us, and we aim to resolve any issues fairly and efficiently.

Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

We accept return requests within 14 days from the date your order is delivered.

To qualify for a return, the item must meet the following requirements:

• The product must be unused, unworn, and in the same condition that you received it

• The item must be returned in its original packaging with all accessories, tags, manuals, and included materials (if applicable)

• Proof of purchase, such as an order number or receipt, must be provided

• The return request must be approved by our customer support team before shipping the item back

Items that do not meet these conditions may not qualify for a refund.

Non-Returnable Items

For safety, hygiene, and product quality reasons, we cannot accept returns for:

• Products that have been used, worn, washed, damaged, or altered

• Items damaged due to misuse, improper handling, or normal wear and tear

• Products returned after the 14-day return period

• Clearance, discounted, promotional, or final sale items

• Digital products, downloadable content, or online programs

• Personal care, hygiene-related, or intimate fitness products

• Items returned without prior approval from our support team

Damaged, Incorrect, or Defective Products

We carefully work with our suppliers to ensure products arrive in good condition. However, if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem and product condition

After reviewing your request, we may offer one of the following solutions:

• Product replacement

• Store credit

• Partial refund

• Full refund (if a replacement is unavailable)

VirginFitnessHub reserves the right to review each case before approving refunds or replacements.

Return Process

To start a return request, please contact us at:

Email: info@virginfitnesshub.com

Please include:

• Your full name

• Order number

• Product name

• Reason for return

• Supporting images/videos (if applicable)

Once your request is reviewed and approved, we will provide instructions on how and where to send your return.

Please do not send products back without receiving approval first. Unauthorized returns may not be accepted or refunded.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the product received was incorrect, damaged, or defective

• Original shipping charges are non-refundable

• Customers are responsible for ensuring returned products are safely packaged

• We recommend using a trackable shipping service, as we are not responsible for lost return shipments

Refund Policy

After receiving your returned item, our team will inspect the product to confirm it meets our return requirements.

If your refund is approved:

• The refund will be processed back to your original payment method

• You will receive a confirmation once the refund has been issued

• Refunds typically take 5–10 business days to appear, depending on your bank or payment provider

Please note that payment processing times are controlled by your bank or payment provider and may vary.

Late or Missing Refunds

If you have not received your refund after 10 business days:

1. Check your bank account again

2. Contact your credit card company or payment provider

3. Contact your bank, as processing times may vary

If you have completed these steps and still need assistance, contact us:

info@virginfitnesshub.com

Order Cancellations

Orders may be canceled within 12 hours after purchase.

To request cancellation, please contact our support team as soon as possible.

After this timeframe, your order may already be processed, packaged, or shipped by our supplier, and cancellation may no longer be possible.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different product, size, or variation:

1. Submit a return request for your original order

2. Wait for approval and refund processing

3. Place a new order for your preferred item

Dropshipping & Supplier Notice

VirginFitnessHub operates using a dropshipping fulfillment model. This means some products are shipped directly from our trusted suppliers and fulfillment partners.

Because of this:

• Delivery times may vary depending on supplier location

• Return addresses may differ from the original shipping address

• Returns must always be approved before sending items back

• Supplier-specific return requirements may apply

We work closely with our suppliers to provide customers with reliable service and quality products.

Policy Updates

VirginFitnessHub reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page and will apply to future purchases.

For any questions regarding returns, refunds, or order issues, please contact:

VirginFitnessHub Support
Email: info@virginfitnesshub.com