Terms of Service
Return & Refund Policy VirginFitnessHub
At VirginFitnessHub, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.
Returns Eligibility
We accept returns within 14 days of delivery under the following conditions:
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The item must be unused, unworn, and in its original packaging
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Proof of purchase (order number or receipt) is required
Due to the nature and hygiene standards, some items may not be eligible for return (see exceptions below).
Non-Returnable Items
We do not accept returns for:
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Used or damaged items caused by misuse
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Items returned after 14 days
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Clearance or final sale items
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Digital products or downloadable content
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Personal care, hygiene, or intimate fitness items (for health reasons)
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos or videos showing the issue
We will assess the case and offer:
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A replacement, or
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A full or partial refund (if replacement is not possible)
Return Process
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Email us at [your support email] within 14 days of delivery
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Include your order number and reason for return
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If approved, we will provide return instructions
⚠️ Do not send items back without approval, as returns sent without authorization may not be accepted.
Return Shipping Costs
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Customers are responsible for return shipping costs, unless the item is defective or incorrect
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Original shipping fees are non-refundable
Refunds
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Once your return is received and inspected, we will notify you
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Approved refunds will be processed to the original payment method
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Refunds may take 5–10 business days to appear, depending on your bank or payment provider
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Check with your bank or payment provider
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Contact us at [your support email]
Order Cancellations
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Orders can be canceled within 12 hours of purchase
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After this period, orders may already be processed and cannot be canceled
Exchanges
We do not offer direct exchanges.
If you need a different item, please place a new order after your return is approved.
Contact Us
For any return or refund questions, contact us at:
📧 [your support email]
Important Notice
VirginFitnessHub operates on a dropshipping model, meaning products are shipped directly from suppliers. Shipping times and return handling may vary based on supplier location.